Privacy Policy

Privacy Policy

Last Updated: December 2024

Titan Forge Pavilion ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

1. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification
• Stay preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage patterns and preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process reservations and provide hotel services
• Communicate with you about your stay and services
• Process payments and prevent fraud
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Ensure security and safety of guests and staff

3. Information Sharing and Disclosure

We may share your information with:

• Service providers and business partners
• Payment processors and financial institutions
• Government authorities when required by law
• Emergency contacts as necessary
• Third parties with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure payment processing systems
• Regular security assessments
• Access controls and staff training
• Physical security measures

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Data portability
• Withdraw consent

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization of content
• Marketing and advertising

7. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of information and applicable legal requirements.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under this age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means.

12. Compliance

This Privacy Policy complies with applicable privacy laws, including but not limited to:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation
• General Data Protection Regulation (GDPR) where applicable